M5 is built on a foundation of redundancy, quality and security surpassing that of most large companies. By approaching communications in a different way, M5 ensures customers can always reach you even in the most serious, unavoidable situations.

Custom business continuity plan At a fraction of the cost, M5 offers smaller businesses a service previously available only to the largest enterprises. Your M5 sales engineer will work with you to review possible disasters and optimize our technology and network design to ensure your communications survive. Each plan is customized to client needs.

Redundancy All servers have back-ups. If one long-distance service goes down, the M5 network automatically switches to another. ISDN back-up circuits ensure that if a T1 goes out, your phones don't – even in the middle of a call.

Carrier-class quality M5 connects to your office with the most reliable commercial-grade T1 and ISDN circuits used by the largest of companies. M5 services run on UNIX-based Sun workstations.

Security and safety M5 equipment is housed in a "hardened" facility – one of two premier Telco facilities in New York, with back-up power and all the state-of-the art safety features protecting the best networks in the world.

Active monitoring The M5 engineering team monitors your network 24/7 to identify and fix issues before you even notice.

Complete accountability Unlike the traditional split between phone system vendors and network providers, M5 assumes full responsibility for your end-to-end communications, including your on-site router and phones.

In the event of building power failure, a water main break or some other catastrophe, you and your customers will still be able to reach your voicemail, auto-attendants and email. They’re located where they should be – in a highly secure facility close to the hubs of New York’s leading phone companies. Moreover, M5 can arrange to forward calls to your mobile phones, also a useful option for the necessary downtime of an office move.