How does voice quality of IP Telephony compare?
The quality of IP (Internet Protocol) Telephony is equal to traditional phone service. IP Telephony is often confused with lower quality service called Internet Telephony, where calls are routed over the open Internet. M5 runs voice service over a private network, ensuring the highest quality of service. To test the quality yourself, call us at (646) 230-5000 to say hello.

How does M5 provide superior service for less than traditional alternatives?
By delivering the phone system remotely, M5 eliminates a company’s need to purchase and maintain a PBX, a very expensive piece of equipment. M5 purchases local, long-distance and Internet service in bulk rates and passes the savings on to its customers. The system is easy to maintain, so we don’t charge for support. Finally, because IP technology allows us to make more efficient use of lines, we need fewer circuits to provide equivalent service.

What does M5 mean by an Outsourced IP Phone System?
As your Outsourced IP Phone System Provider, M5 assumes end-to-end responsibility for your company's telecommunications, alleviating your staff of this endless headache. The M5 engineering team monitors your telecommunications 24/7 to resolve issues as they occur. M5 engineers come from Interport, the NYC-based ISP voted Best of New York several years in a row.

How much does M5's Outsourced IP Phone System Cost?"
M5 typically reduces a company’s total telecommunications expense 20-30%. Because every business is different, M5 customizes a unique pricing plan for each company based on the number of employees, number of locations, and local and long distance call volume.

What’s included in M5’s standard package?
For one fixed monthly bill, all your telecom needs are provided: phone system, telephones, maintenance, local calling, domestic long distance and Internet service.

Can I keep my existing telephone numbers?
Yes. M5 manages the process of "porting" your numbers from your current carrier to M5.

How many phone lines should I order?
With IP Telephony, phones work in terms of capacity, not lines. With M5 service one T-1 line supports up to 50 simultaneous calls. All employees receive their own phone number and callers don’t have to worry about busy signals or getting an outside line.