Ten Beautiful Social Media Infographics

July 9, 2010

I came across this post over at Mashable the other day – ten gorgeous, colorful infographics about social media covering everything from demographics and usage to business involvement to mobile. And the image I’ve included here adds a little humor to the mix as well. Click the link below to check them [...]

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The Power of Human Collaboration

July 9, 2010

As the office environment continues to evolve, one question that we will inevitably ask is “How much time do I really need to spend here?” With all of the accessible-anywhere web-connected technologies that we are constantly adopting, it would seem like physically spending time at the office is becoming less and less necessary. These technologies [...]

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Integration is Key to Google’s Mounting Enterprise Empire

July 7, 2010

Google has long considered many of its offerings to be superior alternatives to ingrained enterprise applications – Google Docs instead of Microsoft Office, Gmail instead of Outlook, and soon perhaps Google Voice in the place of UC systems. And Cisco’s new Cius tablet is the first business-centric device running the company’s Android mobile operating system, [...]

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The Other Vendors are (still) Confused

July 1, 2010

HP and Avaya Collaborate to Advance UC Solutions
Less than a year ago, HP announced the acquisition of 3Com to the tune of $2.7B (that is a B).  Now, HP is bragging about a 3 year strategic agreement with Avaya.  Does this mean after $2.7 Billion, HP has realized that voice isn’t so easy?
Maybe they should [...]

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Cisco Cius: A Revolution or a Copycat?

July 1, 2010

On Tuesday, Cisco unveiled its first entry into the burgeoning tablet computer market: the Cius (pronounced “see-us,” pun intended). The Cius is a Google Android-based “mobile collaboration tablet” aimed firmly at enterprise early adopters, and likely to be priced accordingly around $900-1000.
The Cius is fully interoperable with Cisco’s business telecommunications products, including Cisco Quad, Show and [...]

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Hell Has Frozen Over – Allan Sulkin Admits Hosted VoIP is Ready for Primetime

July 1, 2010

Allan Sulkin is the most respected voice writer in the telecom industry. I have been following him since 1991 (that is before some M5 interns were born). He had dismissed CaaS (Communications as a Service) as “not for the enterprise.”
His latest article sounds a little different:
Dematerialization is also realized by the IP telephony option to [...]

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VoIP Subscribers in the United States Now Number Over 20 Million

June 30, 2010

According to the FCC, there are now 21 million VoIP subscription in the United States, representing 13% of all the nation’s wired voice connections. Notably, only 1% of these VoIP lines serve businesses – the remaining 99% of all VoIP connections are for residential accounts. On the other hand, 39% of all types of wired [...]

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It Pays to Listen: Avaya’s $250K Twitter Sale

June 30, 2010

“shoretel or avaya? Time for a new phone system very soon,” the Tweet read.
“In less than maybe 15 minutes, we had seen it and figured out what the heck to say to this guy,” Paul Dunay said in an interview with Social Media Examiner back in November. Paul is the manager of customer service and [...]

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Cisco and Avaya Are Looking to Integrate with Social Media

June 29, 2010

These days, social media is becoming a bigger and bigger part of customer interaction and brand monitoring. Both Cisco and Avaya recognize this trend, and are looking to incorporate social media tools into their unified communications solutions. Avaya has released two social media solutions, Social Media Manager and FacePhone, and Cisco is currently in the [...]

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The Evolution of Skype

June 29, 2010

Today, Skype is known as the web’s leading communications company, connecting hundreds of millions of customers around the globe with voice calls, video calls, and instant messaging. The service has over 521 million users and incredibly carries 13% of the world’s total international calling minutes, enough to make it the world’s largest voice carrier. But [...]

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Startups recognize the benefit of integrating CRM & Voice

June 28, 2010

Increasingly, businesses are realizing that integrating their phone system with their customer database helps to make both systems more powerful. M5 has been integrating voice with systems like Salesforce for several years.
New startups like Ringio are now helping small companies (<10 employees) that may not be ready for a full-featured monitored solution like M5 realize [...]

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